SHIPPING & RETURNS

SHIPPING POLICY

Worldwide Shipping — We ship worldwide.
Delivery Time — 5–25 business days on average. Customs processing or remote areas may take longer.
Processing Time — Orders are processed within 1–3 business days after payment. We do not process orders on weekends or public holidays.
Tracking — Your tracking number and carrier information are sent by email once your order is dispatched.
Customs & Duties — Customers are responsible for any local customs fees or import duties charged by their country.
Incorrect Addresses — Failed deliveries caused by an incorrect or incomplete address provided at checkout may require a reshipping fee.
Delays — Beauwe is not responsible for delays caused by customs or shipping carriers once an order has left our fulfillment partner.

Your Right to Cancel (UK & EU customers) — You may cancel your order within 14 days of receiving it, without giving a reason. Contact contact@beauwe.com to start a return. Once we receive the item back, you'll be refunded to your original payment method within 14 days, including standard delivery cost.
Extended Returns (Store Credit) — Changed your mind after the 14-day window? We also accept returns up to 30 days after delivery in exchange for a non-expiring digital gift card, issued within 7 business days after we inspect the returned item. This is offered in addition to, not instead of, your legal cancellation rights above.
Faulty or Damaged Items — If your item arrives faulty, damaged, or incorrect, contact us within 30 days of delivery with photos of the issue, and we'll arrange a repair, replacement, or full refund to your original payment method — this doesn't fall under the store credit policy.
Not Eligible — Items returned outside the 30-day window, or not in original, unused condition.
Return Shipping — At the customer's own cost, unless the item is faulty or was sent in error.
Support — 📧 contact@beauwe.com